What You Will Cover

• Learn how to use the AHA toolkit for dealing with tough emotions that affect how you communicate
• Practice proven techniques for building rapport with the most challenging personalities
• Enhance your ability to think and react on your feet
• Identify cathartic ways to manage frustration and make room for creative solutions
  
  
  
  

About the program
When multiple generations, cultures, and employee backgrounds are combined with the pressure of today’s business environment, the opportunity for friction becomes exponential. “From Friction to Function” is a targeted session aimed to smooth workplace misunderstandings and increase the effectiveness and satisfaction of your staff. The key is communicating with diplomacy. This course builds communication competencies and guarantees insight and action oriented solutions. Expect a decrease in workplace grievances and an increase in productivity.

• Develop openness and trust with one another
• Reduce stress among team members
• Appreciate diversity of personalities to create team cohesion
• Value and work with the strengths of others
• Increase productivity
• Garner cooperation and support of team