LDI - Secrets for Dealing with Difficult People

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Secrets for Dealing with Difficult People

What You Will Cover

How to break the cycles that lead to hostilities.
How to stop a conflict from escalating.
How to address conflict in a way that minimizes defensiveness and hostility.
Giving and receiving criticism.

About the program
Most people do exactly the WRONG things in most situations when dealing with “difficult” people. In this Success Series seminar you will understand the forces that compel people to be difficult - and learn the RIGHT things to do about it. If you haven’t an idea about how to handle a difficult person, and would like to clear up your situation effectively, this seminar will help you. If you already have fairly well-developed interpersonal skills, this seminar will make you better. Whatever your situation, this seminar will help you.

How You Will Benefit

Define and recognize the value of diversity
Learn how to define common ground from which to develop solutions
How to talk to someone when you are angry, hurt, frustrated or insulted

Featured Seminars
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Albuquerque, NM

Leadership Goes To The Movies
February 29

Managing Generational Differences
March 21

Buffalo, NY

Supervisors Survival School
March 27 & 28

Managing Multiple Projects
March 29

New York, NY

Supervisors Survival School
March 28 & 29

Managing Multiple Projects
March 27

See our Catalog for full seminar descriptions.

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