LDI - Extraordinary Customer Service

Our
Success Series
Seminars

Building The Extraordinary Leadership Team Lead, Follow or Get Out of the Way Lead First – Manage Second Supervisor’s Fast Start Leadership For Life Leaders Who Leave a Legacy How to Become an Exceptional Leader How to Become an Exceptional Manager or Supervisor Leadership Goes to the Movies Leadership Skills for The Administrative Professional Managing Change, Burnout, & Negativity For Supervisors and Managers Motivation Through Inspiration Managing Virtual Employees How to Deal with Unacceptable Employee Behavior Secrets for Dealing with Difficult People Innovative Problem Solving - The Perfect Pairing for Today’s Economy Successful Project Management

Communicate with Confidence and Clarity Writing It Right: Skills For Effective Business Writing Communicate with Confidence and Present with Power From Friction to Function: Communicating With Diplomacy

Creating Cohesive Teams That Produce Results Partnering For Success Teambuilding and Overcoming Burn out in a Do-More-With-Less-Environment High Performance Coaching and Team Building Skills Value in Diversity

The Decompression Session: Managing Emotions at Work Time Management – An Urban Legend Work Life Balance

Success – It’s Everything You Think It Blueprint to Excellence Extraordinary Customer Service Human Interaction Workshop Find Your Fire: Tapping into Passion and Creativity The Indispensable Administrative Professional Woman to Woman Raise Your EQ

Making PowerPoint Work For You Making Miicrosoft Access Work For You Making Microsoft Work Work For You Ins and Outs of Excel

1.888.474.8534 Solutions@LDiworld.com

Extraordinary Customer Service

What You Will Cover

Top ten reasons for giving Extraordinary Customer Service
The ABC’s of an Extraordinary Customer Service Provider

About the program
Extraordinary customer service is no longer the exception; It needs to be your standard. This seminar will develop you into a customer service professional. It will sharpen your customer service skills by teaching techniques in customer care, quality, communication, value-added service, and problem solving.

How You Will Benefit

The 7 sins of poor customer service

Improve your electronic etiquette on the phone, with email, voice mail and through fax’s

Why we have to deal with difficult customers

Featured Seminars
Click on the seminar title to Register
Albuquerque, NM

Leadership Goes To The Movies
February 29

Managing Generational Differences
March 21

Buffalo, NY

Supervisors Survival School
March 27 & 28

Managing Multiple Projects
March 29

New York, NY

Supervisors Survival School
March 28 & 29

Managing Multiple Projects
March 27

See our Catalog for full seminar descriptions.

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LDI is a Proud Sponsor of

The New Terrain Foundation envisions veterans developing their maximum potential emotionally, intellectually, professionally and socially. We envision veterans fully capable of successfully navigating the hometown landscape after returning from the rigors of war and empowering veterans to succeed regardless of their challenges.